Exchanges and Returns: We are only able to accept returns for UNOPENED and UNUSED markers.
Credit or Exchange: Please email email@example.com with your Order / Invoice number, reason for return, and/or items you would like to exchange.
Items will not be refunded or replaced after 60 days from order date.
Credit will be issued or a replacement will be sent to you after we receive the unwanted markers back. To help speed up the process, please include a copy of your Sales Receipt or Invoice in the box with the markers. If a copy is not available, please include your name, contact email and phone number, and address to which the order was shipped.
Please send markers back to:
Durable Supply Company
113 Graylynn Drive
Nashville TN 37214
Defective Markers: If you suspect that the markers received are defective, please call us at 866-354-9431 to arrange for a replacement.
Error with order: We try our best to be as accurate as possible when shipping your orders. Please let us know if there is an error as soon as possible. Email firstname.lastname@example.org with your Order / Invoice number to arrange for a replacement. You will be sent a return label to send back the items you received in error at no cost to you.
Backorder Policies 2022:
Items that are out of stock will be labeled "Out of Stock" on the product page. These items are unorderable.
If an item you order is unexpectedly out of stock or we do not have the quantity you requested we will contact you with your options. Example options below:
If your backordered items total under $50 we will cancel the backordered items and ship the in-stock items. If you prefer, we can substitute or hold your order to ship when all the items are back in stock (as long as we expect the item to arrive back in stock within 2-3 weeks).
If your backordered items total over $50 and are expected to arrive in stock within 2-3 weeks we will ship the in-stock items right away and the backordered items once they arrive back in stock at no additional shipping cost to you. You will be charged for the full order when the order is first processed.
If the backorder is international of any value we will offer substitutions or hold the order to ship complete at your request. We do not do backorder shipments internationally.
We are always happy to offer suggestions for substitutions whenever needed!
Orders placed before 2:00pm Central Time will be shipped the same day.
Orders placed over the weekend, on certain holidays, or after 3pm will ship the following business day.
Please allow until the end of the business day to receive updated tracking information. You will not be able to track your package until it has been processed by the shipping carrier.
Local Pickup Option: If you are interested in picking up your order for free at our Durable Supply warehouse (located in Nashville, TN), leave a note in the comments section of your order letting us know when you'd like to pick it up. Pickup hours are Mon-Fri 10am-4pm. Orders must be placed before noon to pick up same day. Shipping charges will be removed when we process your order.
See our Shipping Info page for more information.
Fraud Protection: Due to an increase in fraud attempts we reserve the right to cancel any order placed that does not meet our fraud protection rules. Please note orders over $50 are required to be shipped to the billing address on the order unless previously approved otherwise.
Sales Tax / Tax Exempt Orders: We currently collect tax on orders shipping to Tennessee and California. If you are tax exempt and your checkout estimate shows sales tax, please first create a customer account on the website and then contact us prior to placing your order. We will need a copy of your tax exemption form emailed to <ahref="mailto:"email@example.com">firstname.lastname@example.org. You will only need to provide this once.
MSDS sheets are available upon request.
Quantity Discounts: Additional price discounts are available for large quantity orders. See pricing tiers on each product page or contact us for a quote.
Graffiti Warning: You must be at least 18 years old to order from us. We do not knowingly sell to anyone who defaces public property.