Customer Service

Based in Nashville, TN, Durable Supply Company aims to provide the best selection of specialty marking tools for whatever your needs may be. Feel free to contact us if there is a way we can help you!



Exchanges and Returns: We are only able to accept returns for UNOPENED and UNUSED markers.

Credit or Exchange: Please email [email protected] with your Order / Invoice number, reason for return, and/or items you would like to exchange.

Items will not be refunded or replaced after 60 days from order date.

Credit will be issued or a replacement will be sent to you after we receive the unwanted markers back. To help speed up the process, please include a copy of your Sales Receipt or Invoice in the box with the markers. If a copy is not available, please include your name, contact email and phone number, and address to which the order was shipped.

Please send markers back to:
Durable Supply Company
ATTN: Returns
113 Graylynn Drive
Nashville TN 37214

Defective Markers: If you suspect that the markers received are defective, please call us at 866-354-9431 to arrange for a replacement.

Error with order: We try our best to be as accurate as possible when shipping your orders. Please let us know if there is an error as soon as possible. Email [email protected] with your Order / Invoice number to arrange for a replacement. You will be sent a return label to send back the items you received in error at no cost to you.


Orders placed before 2:00pm Central Time will be shipped the same day.

Orders placed over the weekend, on certain holidays, or after 3pm will ship the following business day.

Please allow until the end of the business day to receive updated tracking information. You will not be able to track your package until it has been processed by the shipping carrier.

Local Pickup Option: If you are interested in picking up your order for free at our Durable Supply warehouse (located in Nashville, TN), leave a note in the comments section of your order letting us know when you'd like to pick it up. Pickup hours are Mon-Fri 10am-4pm. Orders must be placed before noon to pick up same day. Shipping charges will be removed when we process your order.

See our Shipping Info page for more information.


Fraud Protection: Due to an increase in fraud attempts we reserve the right to cancel any order placed that does not meet our fraud protection rules. Please note orders over $50 are required to be shipped to the billing address on the order unless previously approved otherwise.


Sales Tax / Tax Exempt Orders: We currently collect tax on orders shipping to Tennessee and California. If you are tax exempt and your checkout estimate shows sales tax, please first create a customer account on the website and then contact us prior to placing your order. We will need a copy of your tax exemption form emailed to <ahref="mailto:"[email protected]">[email protected] You will only need to provide this once.

MSDS sheets are available upon request.

Quantity Discounts: Additional price discounts are available for large quantity orders. See pricing tiers on each product page or contact us for a quote.

Graffiti Warning: You must be at least 18 years old to order from us. We do not knowingly sell to anyone who defaces public property.

 

Contact Information

866-354-9431 (Toll Free Telephone)
615-770-2777 (Telephone)
866-354-1846 (Fax)

Physical Address: 113 Graylynn Dr, Nashville, TN 37214



[email protected]